Director, Solutions Architect

Job description

About Opentrons

Life-science holds the solutions to some of the toughest problems facing the globe, issues spanning from health and medicine to food, manufacturing, and the environment. But our pace of biotech innovation is not fast enough to keep up with the need for solutions. We need to accelerate if we are to rise to the challenges that confront us.

Biologists are held back by the need to run their experiments by hand. Manual pipetting is a tedious, error-prone process, and it is slowing down science. We believe biologists should be free of monotonous labwork and the repetitive stress injuries that come with it. They should be able to spend their time designing experiments and analyzing data, moving us closer to scientific understanding and the world-changing technologies that follow.

That’s why Opentrons makes robots for biologists that are 10-100x cheaper and easier to use than any lab automation before. Our robots automate experiments that would otherwise be done by hand so our users can spend less time pipetting and more time pursuing answers to the 21st century’s most important questions.

Opentrons’ robotics are in use in over 40 countries around the world and have been adopted by top-tier institutions like Stanford, Harvard, Merck, and Roche. Opentrons is VC-backed with investors including Khosla Ventures, Lerer Hippeau Ventures, and Y Combinator.

About the Role

This position will work closely with our customer’s technical teams to design and guide innovative solutions on top of the Opentrons platform. Ultimately aiding scientists in discovering, building, and running their own automated experiments. You’ll partner with some of the most innovative life sciences teams in the world.

As the lead of the Solutions Architects, you’ll have the opportunity to help shape how things get done and have a meaningful impact on the evolution of the platform. Partnering with our pre-sales and software teams, you will package up the ideal solutions for our strategic enterprise customers. And as the Director, you’ll oversee how the team operates and have direct influence on the long term roadmap.


Collaborate with key customers and act as the strategic technical advisor. You’ll identify business and technical requirements, architect deployable solutions, then facilitate and deliver.
Collaborate with the entire product development team to ensure the features and services we build help resolve specific customer scenarios to guide future deployments that drive product usage at scale.
Partner with product management to establish key processes for evaluating requirements and priorities of customer-ideated platform enhancements.
Understand and contribute to the full breadth of Opentrons APIs to inform the requirements of a robust developer platform.
Lead and manage a small team of solution architects.
Minimum Qualifications:

5+ years experience in a customer-facing technical role.
2+ years managing teams and creating efficient processes.
Technical proficiency in designing, building, implementing, and deploying scalable, highly available systems.
Strong software engineering skills and fundamentals.
Excitement to work in a multi-disciplinary team and with scientists around the world.
Experience using test-driven development approaches to create and enhance applications.
Interest in biotech and an eagerness to learn.
Extra Qualifications:

Contributions or active maintenance of open-source software.
Biology and/or lab experience.

Join a fast paced HAX portfolio company and be part of one of the largest hard tech communities in the world.

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